When to Coach Employees and When Not

Providing training to employees to develop skills and knowledge they need to perform their job is not employee coaching. Coaching is not about giving advices, consulting or giving solutions. Telling employees what to do is not coaching and that is why managers usually cannot coach their employees themselves.

Coaching provides support for the employees to help them identify areas for growth, what is holding them back and discover how to improve their performance and excel in their work. Coaches also help employees to become aware of their behaviors, attitude and generate their own solutions by identifying internal and external resources. Most business and executive coaches integrate what is happening in the life of the employees that can impact their work.

When to consider coaching for your employees ?

o They have all skills and knowledge to perform their job but get stuck on what they really want to do next and how to reach their next career goals.

o They are excelling technically in their current job but their managers think they should be aware of and improve their communication style.

o When someone has behavior problems that impact the rest of the team: negative attitude, not following the rules.

o They have just been promoted to a new job and need to gain confidence.

o When the company decide to promote a good manager into a leadership function

To obtain significant changes and lasting results, coaching is an on going process that can last typically from 6 to 12 months. It is important for the employees to understand that they are investing in themselves and for the managers to understand that each employee has its own learning pace and need time to identify and reach their goals .

At Zappos (Zappos.com ), they even take a step further by having an in house Life Coach: Check out this video interview of the Life Coach: http://www.zapposinsights.com/public/103.cfm

About Anne Egros

Zest and Zen is a blog about Expat Life Challenges, Global Leadership, Intercultural Communication, Health and Wellness, Nutrition, Change Psychology, Life Transitions
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