Stephen M.R. Covey has written a book called : “The Speed of Trust” saying basically that trust in organizations and in any relationships “is one thing that changes everything”.
Lack of trust increases costs, destroys the economy and make you loose valuable relationships.
But its is possible to rebuild trust that can help you make decisions quicker and avoid the long pathway of mistrust with bureaucracy, endless lists of rules and checking.
Although I recommend you read the book you can watch a video about it: Stephen R Covey – The Speed of Trust video examples – JobingVideo