Tag Archives: communication

Why employers value intercultural skills


New research shows that employers around the world value staff who understand the role of culture at work. Source: www.britishcouncil.org

What do employers understand by ‘intercultural skills ?

  1.  Ability to understand different cultural contexts and viewpoints.
  2.  Respect for others’ and ‘adapting to different cultural settings
  3.  Accepting cultural differences
  4.  Speaking foreign languages
  5.  Open to new ideas and ways of thinking

 How do employers evaluate job candidates for intercultural skills?

  1. Strong communication throughout the interview and selection process
  2. The ability to speak foreign languages
  3. Demonstration of cultural sensitivity in the interview
  4. Experience studying overseas
  5. Experience working overseas

 What Is Your Company Doing To Develop Intercultural Skills ? 

See on Scoop.itInternational Career

Where are you really from ? An Expat Perspective On Racism


Womanblackman

I found the question in this article very interesting:   Is It Racist to Ask People Where They’re From?
As an expat, I am asked all the time where are you really from ?  and I usually have different answers for different audiences. However to many expats, they don’t feel comfortable with this question especially if they have been living in a foreign country for quite a long time and interpret the question as obviously you are not from there, you are different.
After 25 years of expatriation, I still have some mixed feelings about this question but sometimes it is good to feel different and not from “here”.  Being a French in France is actually harder for me than living abroad, I don’t know anything about popular TV shows or the secret lives of French politicians and I have often a very different view on sensitive questions as I am living on the “other side”.
When I lived in Japan in the 90s I obviously did not look Japanese and I have been asked frequently where I was from, but at that time, being French and saying I was from Paris, were magic words and I was very well treated both at work and with perfect strangers in the streets. I was kind of “exotic” there. However Caucasians were better treated than non-Japanese Asians, especially Chinese, Koreans or Filipinos.
In the US, when I lived in New York City and 8 months pregnant, strangers were giving me a “god bless you” very often, then we had the 9/11 dramatic events and my son was born 12 days later. However I got unpleasant remarks when I said I was French because at that time the French president and the government refused to send troops to Baghdad as if I had anything to do with this decision.
Altogether I had a very positive experience in NYC. I also lived in Atlanta and we were very well-integrated partly because of my son being at the Atlanta International School but generally speaking, Atlanta is a very international city. However I was shocked to see that nothing really changed since Martin Luther King Jr, I saw a lot of segregation between African-Americans and White Americans. Each community including Latin American people had their own neighborhood with very strict boundaries. I then realized that America was far from being a melting pot !
Then we spent one year in New Jersey and it was painful to have in the neighborhood listing “the French” instead of our family name.
Now we live in Russia, I don’t have any specific problems with racism, the “where are you from? ” is still there since my Russian is pretty basic but unlike the stereotypes, I find Russians very courteous with men giving their seats to women in the Metro for example. But here again even for wealthy expatriates,  it is better to be a Caucasian than having a dark skin color.

How do you feel about being asked : where are you really from ?

Related Article:  Encountering racism abroad — or why I sometimes wish I was white

What Does Interculturality Mean ?


 

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A number of studies on the development of intercultural skills and competences have shown that first-hand experience of ‘otherness’ and even sojourns in a foreign country are not sufficient conditions to foster interculturality.

Both study abroad and intercultural education literature state that, in addition to experience, intercultural learning needs reflection and analysis, and that immersion in a different culture does not in itself reduce stereotypical perceptions of otherness.

Interculturality does not mean comparing two or more countries, nor learning to adapt to a specific ‘national culture’.

Rather, the concept implies, for example:

  • Understanding how different types of identities (eg gender, age, racial, ethnic, national, geographical, historical, linguistic) impact on communication with others
  • Interpreting what people say about their culture as evidence of what they wish others to see about themselves, rather than as the ‘truth’ about a particular culture
  • Exploring the role of power in dominant discourses (media, political, institutional) and reflect on how these discourses affect the way we perceive people from other backgrounds.

Read Full article : Mobility is not a value in itself: intercultural education resources for mobile students – European Association for International Education

Related articles: 

 

 

The Chemistry of Positive Social Interactions In Leadership


 

 

 

 

 

Oxytocin has been described as the molecule of social connection associated with positive traits like trust, cooperation, and empathy.

Judith and Richard Glaser published an article in HBR on the results of a study that analyzed the hormonal response of positive and negative behaviors in managers. Source: blogs.hbr.org

Oxytocin is the hormone that we produce when we feel good during a conversation like positive feedback. Cortisol is the hormone of stress produced when we have fear of being criticized or rejected.

Cortisol stays much longer in the blood than oxytocin that is why we remember more negative comments than positive ones.

So the article suggests to be mindful of the behaviors that open us up, and those that close us down, in our relationships:

Behaviors that send positive messages:

  • Concern for others
  • Curiosity
  • Paint picture of mutual success
  • Open to difficult conversation

Behaviors that send negative messages:

  • Don’t trust others
  • Focus on convincing others
  • Pretend to be listening

Separately  I found other interesting studies showing that oxytocin levels increased in dog owners and their dogs after physical contact: Psychosocial and Psychophysiological Effects of Human-Animal Interactions: The Possible Role of Oxytocin

There is also evidences that oxytocin doesn’t make people more moral or immoral. It shifts people’s focus from themselves to their group or tribe . As a consequence, people may also exhibit more racism and intercultural or inter group clashes when those behaviors favor the group interests (Carsten de Dreu: Does the ‘love hormone’ foster racism? ).

“When you give preferential treatment to your in-group as ethnocentrism, you implicitly indirectly discriminate against people who do not belong to your in-group. And they feel that, they feel resentment, they may protest, so indirectly, it could be that oxytocin contributes to inter-group tensions” Carsten de Dreu

What oxytocin does is that once you see people as [belonging to your] in-group, you come to like them even more. Oxytocin doesn’t make you a racist; it makes you like and commit to your in-group.

Dealing with Difficult People: The Know-It-All


Got a know-it-all in your life who knows everything except, perhaps, how to act like a real human being? Read on for tips on how to deal.

According to the author of this article, Susan Davis, the Know It All (KIAs) are part of the most difficult people in the world to deal with, along with :

*The bullies

*The stealth destroyers

*The “yes” people

**The complainers

*The martyrs

There are KIAs everywhere but it is particularly annoying when this type of person is your boss, employee or co-worker.

So what can you do when you are engaged in a dead-end conversation with a KIA or worse with a clique of KIAs?

No matter what you say, those people will never be interested in your ideas if they don’t think like you. They usually use criticism, condescending or sarcastic tone and even try to intimidate you.

KIA people lack basic emotional intelligence and are self-defensive trying to exclude anybody who are not admiring their intelligence or agree with their truth or faith.

As much as possible  stay calm and relaxed not trying to argue at all. You will always lose if you try to battle with their ego. In addition, it is not good for your heart and well-being as you may feel frustrated and angry.

In case having a conversation is unavoidable, then ask the KIA person questions about their field of expertise  they will be more than happy to teach you something.

See on Scoop.itGlobal Leaders

Related Article : The 5 Signs of a Bad Leader

 

Using a foreign language changes moral decisions


See on Scoop.itGlobal Leaders

Would you sacrifice one person to save five? Such moral choices could depend on whether you are using a foreign language or your native tongue. A new study from psychologists finds that people using a foreign language take a relatively utilitarian approach to moral dilemmas, making decisions based on assessments of what’s best for the common good.

Very interesting article that brings some questions on language and moral judgement.

For example, when you use a foreign language you reduce your emotional response impacting the way you make decisions.

 With less emotional involvement people have a tendency to use utilitarian approach.

  Decisions appear to be made differently when processed in a foreign language

See on www.sciencedaily.com

Social Media Usage Across Cultures


Since this post was published in 2010, the worldwide map of social media has changed dramatically.

For example in Brazil Facebook has replaced Orkut and in Russia, the number of social media users is growing at a very fast pace, mostly on their own local sites Vkontakte and Odnoklassniki.

World Map of Social Networks | Vincos Blog | Global Leaders | Scoop.it

Read more :

→World Map of Social Networks : http://sco.lt/5wsYJl

→ 4 Fascinating Facts on the Social Media Landscape in Russia http://sco.lt/5Bq5bd

-> China: 600 Million Social Media Users. China’s Web in 2013, http://sco.lt/8rPz8r

Anne Egros, Intercultural Executive Coach

[tweetmeme source=”AnneEgros”]


With the globalization we have seen an increase of usage of social media everywhere.

According to Nielsen research(January 2010), global consumers spent more than five and half hours per month on social networking sites like Facebook and Twitter in December 2009, an 82% increase from the same time last year.

However there are great differences on how people use social media  in different countries. For example Brazilians are the top social media users worldwide according to anotherglobal survey byNielsen(June 2010). People in Brazil communicate mainly  in Portuguese. The social network made by Google,Orkut,has been adopted by 50% of Brazilians internet users but is not very popular in the United States.

For global marketers and people who want to develop both local and international networks,  it is important to determine  how people from different countries interact with social media.

There are five…

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