Tag Archives: emotional intelligence

Dealing with Difficult People: The Know-It-All


Got a know-it-all in your life who knows everything except, perhaps, how to act like a real human being? Read on for tips on how to deal.

According to the author of this article, Susan Davis, the Know It All (KIAs) are part of the most difficult people in the world to deal with, along with :

*The bullies

*The stealth destroyers

*The “yes” people

**The complainers

*The martyrs

There are KIAs everywhere but it is particularly annoying when this type of person is your boss, employee or co-worker.

So what can you do when you are engaged in a dead-end conversation with a KIA or worse with a clique of KIAs?

No matter what you say, those people will never be interested in your ideas if they don’t think like you. They usually use criticism, condescending or sarcastic tone and even try to intimidate you.

KIA people lack basic emotional intelligence and are self-defensive trying to exclude anybody who are not admiring their intelligence or agree with their truth or faith.

As much as possible  stay calm and relaxed not trying to argue at all. You will always lose if you try to battle with their ego. In addition, it is not good for your heart and well-being as you may feel frustrated and angry.

In case having a conversation is unavoidable, then ask the KIA person questions about their field of expertise  they will be more than happy to teach you something.

See on Scoop.itGlobal Leaders

Related Article : The 5 Signs of a Bad Leader

 

Increasing Stress, Decreasing Empathy: Need Emotional Intelligence


See on Scoop.itGlobal Leaders

Research shows stress is increasing: health problems & business costs. Empathy is decreasing to damage collaboration: The case for emotional intelligence

Anne Egros‘s insight:

Very true ! That is why coaching is an holistic process to understand yourself. Stress at home impacts performance at work and stress at work damages your health and personal relationships.

See on www.6seconds.org

Four Reasons You Should Care About Emotional Intelligence


See on Scoop.itGlobal Leaders

In order to run a business in the service industry, you’ll need a wide skill set to attract and satisfy customers.

Courage,  determination, persistence, strategic thinking – there are many characteristics that determine the success of leaders and entrepreneurs. However, one quality stands out among others; a quality that is common among most successful business leaders:  Emotional Intelligence 

What is Emotional Intelligence?

Emotional Intelligence (EQ) is a concept familiarized by Daniel Goleman, an internationally known psychologist, which is defined as one’s ability to understand and manage his or her emotions as they happen in themselves and others, while using this awareness to manage relationships effectively.

Emotional intelligence is a collection of four major skills: self-awareness, self-management, social awareness, and relationship management. Each of the skills fall into two categories: personal competence and social competence.

Personal Competence: is made up of self-awareness and self-management skills, which focus on the internal aspects of a person, especially their own emotions and behavioral tendencies.

Social competence is made up of social awareness and relationship management skills, which focuses on the individual’s behavior in relation to those around them.

Emotional intelligence (EQ) is a key success factor not only for small businesses but for large organizations too and individuals who want to boost their career in management. Although I don’t think emotional intelligence is a new field in organizational behavior it might be new for small business owners and fresh graduates.

The following are important reasons why your service business should keep emotional intelligence in mind:

1. Self Awareness
Emotional intelligence is divided up into four major domains, with self-awareness as the first and foremost trait. Self awareness determines your ability to perceive your emotions and understand how they affect the situation. This is a vital skill for not just service professionals, but for any individual in a business. Self awareness allows you to better address problems and handle complications as they arise, transferring these benefits to your business as well.

2. Self Management
Without the ability to control your own emotions, self-awareness isn’t very valuable. Therefore, self management is another vital skill of emotional intelligence, which allows you to keep your impulses and emotions under control. This is especially important for service professionals – if you let your emotions get the best of you, you may risk your connection with customers. With the ability to adapt to changing situations and keep your emotions in check, your can maintain their trusted position with current and potential clients or customers.

3. Social Awareness
Social awareness allows the individual to perceive the emotions of others, giving them the ability to better empathize and connect with others. This skill is critical in the service industry, where the satisfaction of the customer is everything. Professionals with high emotional intelligence are able to navigate social networks and understand other people’s moods and behaviors. Whether through reading the currents of a conversation or sympathizing with a customer’s needs, professionals are able to use this awareness to suit their business accordingly.

4. Relationship Management
This quality is one of the most important factors for any business that relies heavily on customer satisfaction. A service business is different from one selling a product – it often relies on months or years of nurturing a relationship with the customer. In addition, a service business may rely heavily on referrals and recommendations, which depends on the strength of the bond between the client and provider. Relationship management is a key component of emotional intelligence, aiding the individual in their interactions with others. Whether through improved conflict management or the ability to build bonds, relationship management can help service professionals maintain connections with clients.

If you feel as though you or your team lacks in emotional intelligence, there is no need to worry – unlike IQ or personality, emotional intelligence is a quality that can be trained and developed. With enough practice, your service-based business can quickly take advantage of the various benefits offered by enhancing your emotional intelligence.

Need an assessment of your emotional intelligence?  Check the details of what we offer https://zestnzen.wordpress.com/assessment/  and Contact us: Message

Related articles



Summer is already here and for expats in transition toward a new destination it is the time to put your resilience at work.

Here a popular post I wrote about one year ago with tips on how to develop your resilience and keep your sanity while moving to a new country or going back “home”

Anne Egros, Intercultural Executive Coach

Are Expats More Resilient?

By Guest Contributor

June 16, 2011

by Anne Egros

 Anne is in the middle of move #12, back to the USA in New Jersey, after two years in Brussels, Belgium and asks if expats are more resilient ?

 “Resilience” is the positive capacity of people to survive and “bounce back” after failures and adversity. I think it is a pretty complex topic. In addition, what makes you thrive and happy, may be stressful for somebody else. However, no matter what the nature of the stress, resilience can be developed by learning adaptive coping strategies.

I am just now in the middle of move #12, going back to New Jersey, USA, after two years in Brussels, Belgium. The fact that I have been a serial expat for 20 years, between Europe, Japan and USA does not make the packing and the administrative work easier but psychologically…

View original post 449 more words

How To Increase Your Likability By Guy Kawasaki: Enchantment Infographic


Enchantment: The Art of Changing Hearts, Minds, and Actions is Guy’s tenth book. In it, he explains how to influence what people will do while maintaining the highest standards of ethics. The book explains when and why enchantment is necessary and then the pillars of enchantment:  LikabilityTrustworthiness, Great Cause.

Enchantment - Increase Likability
If you want to change the world — or even part of the world, this book is for you. To interact with the Enchantment community, go to the Enchantment Facebook page

Source: http://www.guykawasaki.com/enchantment/

Lady Gaga: Are Leaders Born That Way ?


Can we compare Lady Gaga with Mahatma Gandhi ?

Greatest leaders of all time do share common traits and one of the most important one is to be able to influence and inspire crowds by standing on their unique and often revolutionary vision,  sharing strong personal values and be who they truly are, as they were born that way.

Jamie Anderson, Professor of Strategic Management at Antwerp Management School in Belgium argues in a recent speech on TED named ” Mahatma Gaga”  that.Lady Gaga is a great leader as she is able to influence millions of people around the world to follow her on social media or listen to her unconventional messages she share in her shows, videos and dressing with outrageous and provocative outfits.  Some argue that it is even more difficult to lead on social media than is the traditional leadership in work settings.

  • Do You Believe That Leaders are Born or Made ?

That is a classic question but as an executive coach I agree with Jamie Anderson that leaders are born that way, although I think you need to nurture and develop your innate leadership skills. I have coached many clients with various cultural backgrounds and I have concluded that leaders share some personality traits such as emotional intelligence while other people are more comfortable being followers. Nothing good or bad in both roles, but people should know their natural style and cultivate their talent and develop their strengths not try to be someone they are not.

  •  What Makes an Influencer a Leader  ?

    • Influencing people by being you:Gandhi said, “We must be the change we wish to see in the world.”  In other word be who you are and deliver a clear message that followers, fans, friends, customers can identify with. Lady Gaga assures her fans that it is OK to be an odd “freak” and different. This is a comforting message for most teenagers, young Gen Y adults and even baby boomers who are out of job and hopeless.
    • Make it personal:  Lady Gaga admitted she was bullied when she was a teenager. A sad statistic shows that 77% of kids in America have been bullied.  No  wonder why Gaga is a true role model for teenagers. Steve jobs too has been rejected many times. From the beginning of his life Jobs was rejected by his birth parents and adopted. Jobs was booted out of the company that he built, He said  “I had been rejected, but I was still in love, so, I decided to start over”, in a speech of Steve Jobs, entitled, “You’ve Got To Find What You Love” at the 2005 Stanford University commencement exercises. Most of Apple’ products initially appealed to iconoclasts or  maverick designers.

Be yourself no matter what they say -Sting

    • Walk your talk : People stop believing and following leaders who do differently than what they say.
      GaGa said in a new interview with Rolling Stone magazine: “When I wake up in the morning, I feel just like any other insecure 24-year-old girl,”, “Then I say, ‘Bitch, you’re Lady Gaga, you get up and walk the walk today’.”GaGa says her number one priority is her fans. And she continues by saying : I don’t even drink water onstage in front of anybody, because I want them to focus on the fantasy of the music.” 

 Lady Gaga on Twitter :  Please everyone, take a moment to watch this. This is why I work so hard, this is why its wrong to hate: http://bit.ly/sEHt34

GaGa is so influential in today’s pop culture, society and teens  that the University of South Carolina developed a course based on her influences. The course, “Lady Gaga and the Sociology of Fame” depicts the unraveling of Lady Gaga’s music, fashion, videos and artistic actions and their sociologically significant dimensions.

Lady Gaga, Born That Way

Do You Believe Leaders Are Born That Way ? 


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