Category Archives: communication

Global Leadership: Fitting in, without giving in

Adapting your leadership style to a different cultural setting can be tough, especially when the new setting demands a style different from how you would normally and comfortably behave at home. So how do you adapt your leadership behavior across cultures without losing yourself in the process?

Great article: Source:

It is not always wise to follow the advice : “In Rome do like Romans do ” because you are not a Roman and therefore the expectations people have about you are conditioned by their own bias and stereotypes and what they think about your culture.

Global dexterity is the capacity to adapt your behavior, when necessary, in a foreign cultural environment to accommodate new and different expectations that vary from those of your native cultural setting.

Watch also the interview of Andy Molinsky, Author of “Global Dexterity” :

See on Scoop.itGlobal Leaders

Why employers value intercultural skills

New research shows that employers around the world value staff who understand the role of culture at work. Source:

What do employers understand by ‘intercultural skills ?

  1.  Ability to understand different cultural contexts and viewpoints.
  2.  Respect for others’ and ‘adapting to different cultural settings
  3.  Accepting cultural differences
  4.  Speaking foreign languages
  5.  Open to new ideas and ways of thinking

 How do employers evaluate job candidates for intercultural skills?

  1. Strong communication throughout the interview and selection process
  2. The ability to speak foreign languages
  3. Demonstration of cultural sensitivity in the interview
  4. Experience studying overseas
  5. Experience working overseas

 What Is Your Company Doing To Develop Intercultural Skills ? 

See on Scoop.itInternational Career

The Chemistry of Positive Social Interactions In Leadership






Oxytocin has been described as the molecule of social connection associated with positive traits like trust, cooperation, and empathy.

Judith and Richard Glaser published an article in HBR on the results of a study that analyzed the hormonal response of positive and negative behaviors in managers. Source:

Oxytocin is the hormone that we produce when we feel good during a conversation like positive feedback. Cortisol is the hormone of stress produced when we have fear of being criticized or rejected.

Cortisol stays much longer in the blood than oxytocin that is why we remember more negative comments than positive ones.

So the article suggests to be mindful of the behaviors that open us up, and those that close us down, in our relationships:

Behaviors that send positive messages:

  • Concern for others
  • Curiosity
  • Paint picture of mutual success
  • Open to difficult conversation

Behaviors that send negative messages:

  • Don’t trust others
  • Focus on convincing others
  • Pretend to be listening

Separately  I found other interesting studies showing that oxytocin levels increased in dog owners and their dogs after physical contact: Psychosocial and Psychophysiological Effects of Human-Animal Interactions: The Possible Role of Oxytocin

There is also evidences that oxytocin doesn’t make people more moral or immoral. It shifts people’s focus from themselves to their group or tribe . As a consequence, people may also exhibit more racism and intercultural or inter group clashes when those behaviors favor the group interests (Carsten de Dreu: Does the ‘love hormone’ foster racism? ).

“When you give preferential treatment to your in-group as ethnocentrism, you implicitly indirectly discriminate against people who do not belong to your in-group. And they feel that, they feel resentment, they may protest, so indirectly, it could be that oxytocin contributes to inter-group tensions” Carsten de Dreu

What oxytocin does is that once you see people as [belonging to your] in-group, you come to like them even more. Oxytocin doesn’t make you a racist; it makes you like and commit to your in-group.

Dealing with Difficult People: The Know-It-All

Got a know-it-all in your life who knows everything except, perhaps, how to act like a real human being? Read on for tips on how to deal.

According to the author of this article, Susan Davis, the Know It All (KIAs) are part of the most difficult people in the world to deal with, along with :

*The bullies

*The stealth destroyers

*The “yes” people

**The complainers

*The martyrs

There are KIAs everywhere but it is particularly annoying when this type of person is your boss, employee or co-worker.

So what can you do when you are engaged in a dead-end conversation with a KIA or worse with a clique of KIAs?

No matter what you say, those people will never be interested in your ideas if they don’t think like you. They usually use criticism, condescending or sarcastic tone and even try to intimidate you.

KIA people lack basic emotional intelligence and are self-defensive trying to exclude anybody who are not admiring their intelligence or agree with their truth or faith.

As much as possible  stay calm and relaxed not trying to argue at all. You will always lose if you try to battle with their ego. In addition, it is not good for your heart and well-being as you may feel frustrated and angry.

In case having a conversation is unavoidable, then ask the KIA person questions about their field of expertise  they will be more than happy to teach you something.

See on Scoop.itGlobal Leaders

Related Article : The 5 Signs of a Bad Leader


Do Facial Expressions Develop before Birth?

See on Scoop.itGlobal Leaders

Fetal facial development is essential not only for postnatal bonding between parents and child, but also theoretically for the study of the origins of affect. However, how such movements become coordinated is poorly understood. 4-D ultrasound visualisation allows an objective coding of fetal facial movements.

Anne Egros‘s insight:

 Interesting study analysing specific movements of facial muscles of fetuses in the womb thanks to 4D ultrasounds.

This research has shown that specific facial muscles movements could be linked to specific emotions helping babies communicate long before the language is developed.

More research should be done but we can maybe conclude that those fetal expressions become  unconscious facial micro-movements in adults triggered by emotions  and that there are universal across cultures


See on

Related articles: 

Facial Expressions Of Emotion Across Cultures: Are They Innate or Learned ?

Your body language shapes who you are | Video on

Guide to Reading Microexpressions


Intercultural Communication at Work

See on Scoop.itGlobal Leaders

In this globalised world, communicating in intercultural contexts is not as easy as it may seem…

Anne Egros‘s insight:

When you don’t understand someone’s behavior in intercultural context, ask questions, don’t guess through your own perception.

Be aware of your own cultural bias is a good start then listen to other people and notice similarities or differences on how messages are perceived and understood by making sure there is no misinterpretation either in words, voice tone or body language.

Good demonstration at the end of this article using Anglo-Dutch Translation Guide.

See on


Find the Coaching in Criticism


Image from Forbes Magazine: The Best Gift Leaders Can Give: Honest Feedback

Read original article “Find the Coaching in Criticism” from by Sheila Heen and Douglas Stone HBR Magazine, March 2014

Anne Egros‘s insight:

Learnings from the article:

What makes receiving feedback so hard? The process strikes at the tension between two core human needs—the need to learn and grow, and the need to be accepted just the way you are. As a result, even a seemingly benign suggestion can leave you feeling angry, anxious, badly treated, or profoundly threatened. A hedge such as “Don’t take this personally” does nothing to soften the blow.

The skills needed to receive feedback well are distinct and learnable. They include being able to identify and manage the emotions triggered by the feedback and extract value from criticism even when it’s poorly delivered.

Six Steps to Becoming a Better Receiver

1. Know your tendencies

2. Disentangle the “what” from the “who”

3. Sort toward coaching

4. Unpack the feedback

5. Ask for just one thing

6. Engage in small experiments

After you’ve worked to solicit and understand feedback, it may still be hard to discern which bits of advice will help you and which ones won’t. We suggest designing small experiments to find out. Even though you may doubt that a suggestion will be useful, if the downside risk is small and the upside potential is large, it’s worth a try.

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Related article:

The Best Gift Leaders Can Give: Honest Feedback



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